Support
Help with orders, offers, subscriptions and your account
Contact support
Email is our main support channel. We reply on weekdays from 9:00 to 18:00 Astana time, usually within one business day.
- support@advin.kz
- Working hours
- Monday–Friday, 9:00–18:00 (UTC+5, Astana)
- Response time
- One business day
What to include
The more precise your message, the faster we can help:
- your role — customer, provider or designer;
- the email your account is registered with;
- the order or offer number, if it is about a specific order;
- what happened and what you expected to see — a screenshot helps most.
Quick answers
Frequently asked questions by role: how to post an order, how to respond to one, who is responsible for payment and the contract.
Subscriptions and payments
Providers and designers pay for a subscription that unlocks access to orders; customers pay nothing. A subscription can be cancelled at any time and access stays until the end of the paid period. A subscription bought on an iPhone or iPad is managed in Apple ID settings, and refunds are handled there as well.
PricingAccount and data
You can delete your account and all of its data yourself — no need to email support.
Delete accountWho provides support
Smart Advertising Systems LLP, premises 46, bld. 20, E 314 street, Yesil district, Astana, Republic of Kazakhstan. ADVIN is an intermediary platform: it does not accept payment for orders and is not a party to the deal.