> This translation is provided for convenience only. The legally binding version is the Russian text; in case of any discrepancy, the Russian version prevails.
Edition of 31 August 2026
Effective date: 31 August 2026
This Procedure is established by Smart Advertising Systems LLP, BIN 260640021998, address: Republic of Kazakhstan, Astana, Syganak street 47, floor 8, office 16, postal code 010000 (hereinafter — "ADVIN"), and sets out the procedure for handling complaints about infringement of intellectual property rights on ADVIN.
1. Purpose
This Procedure applies to complaints about infringement of copyright and related rights, rights to trademarks, trade names, images, design and other protected subject matter in Orders, profiles, portfolios, reviews, messages and files.
ADVIN is a technology platform and does not determine authorship or ownership in place of a court in a complex dispute.
2. Rightsholder's complaint
A complaint is sent to support@advin.kz or through the form provided in the interface and contains:
- the full name/title and contact details of the claimant;
- information about the rightsholder;
- confirmation of the representative's authority;
- a description of the protected subject matter and the right;
- the exact identifier or location of the disputed Content;
- a description of the infringement;
- documents, registration details, a contract or other evidence;
- a statement of good faith and accuracy;
- the remedy requested.
Excessive personal data and secrets should not be submitted.
3. Interim measure
3.1. Where a complaint is sufficiently specific, ADVIN may temporarily hide the Content, restrict downloading, or retain it solely as evidence.
3.2. An urgent measure does not constitute recognition of an infringement and does not deprive the User who posted the Content of the right to object.
3.3. A manifestly incomplete or abusive complaint may be returned for clarification.
4. Notification and objection
4.1. The User who posted the Content is informed of the substance of the complaint and the available evidence, except for information that may not be disclosed.
4.2. An objection may include evidence of authorship, a licence, consent, acquisition of rights, permitted use, an identification error, or the absence of any match.
4.3. Knowingly false complaints and forged documents constitute a breach of the Rules and may result in restriction of the Account and liability under the law.
5. Decision
ADVIN may:
- restore the Content;
- maintain the restriction;
- delete the Content;
- restrict a repeat infringer;
- suggest that the parties apply to a court or another competent authority;
- comply with a binding act of a state authority or a court.
Where a dispute over the right cannot be resolved, ADVIN may maintain the restriction until a decision of the competent authority if continued publication creates a reasonable risk.
6. Repeat infringements
When assessing repetition, ADVIN takes into account whether the complaints were substantiated, the nature of the subject matter, good faith, remediation of the infringement, and attempts at circumvention. Automatic indefinite blocking based solely on the number of complaints is not applied without assessing the context.
7. Retention and data
Complaint materials are retained for the period provided for complaints and disputes in the Privacy Policy. They are disclosed to the parties, advisers and authorities only on a lawful basis and to the extent necessary.
8. Marketing and AI use
The complaint, the disputed Content and the evidence are not used in advertising or for AI training. Even lawful posting on the Platform does not permit marketing use without separate consent.
The Kazakh and Russian versions of this Procedure have equal force. The English version is provided for convenience; in the event of a discrepancy, the version in the language prescribed by mandatory legislation shall apply.